Better Business

Manager as Coach

Manager as Coach / Train the Trainer

For managers, Head of Departments, Team Leaders, Trainers.

Our next course is Thursday November 23rd 2017

CUSTOMISED INHOUSE COURSES AVAILABLE ON REQUEST

Our one day Train the Trainer/Manager as Coach programme is designed for experienced as well as emerging  Managers, Trainers, Coaches, Head of Departments and Team Leaders. 

This workshop will demonstrate and coach participants on

  • Tools to design effective training models for inductions, on-job coaching and new environments
  • How to create more effective retention/recall strategies for required professional skills. 
  • EQ and it's importance in all interactions with colleagues, managers and any customer of your business.

Course Content

1. Coaching your team / staff

  • Work communication style profiling - assess the diversity within your team and the individual learning preferences of your staff
  • Understand more about reading people and situations to enable decisions on whether to direct, coach, support or delegate.

2. Coaching Models

  • People new to coaching others can tend to throw everything at new staff in the first week. Learn about stepped training, practice and feedback - one step at a time. 
  • Explore and activate use of the GROW coaching model in effective leadership

3. Leadership Communication

  • Explore the difference between words and tone, and the impact you have on those working for you
  • Understand more about modes of language /  communication and it's impact on brain chemistry 
  • See how questioning and feedback strategies need to change for different situations

4. Training Techniques

  • Training/learning in small chunks
  • Activate information for retention
  • Power of positive coaching and feedback - appreciate the important sequence of communicating WHY / HOW / WHAT. 
  • Challenging conversations - using your EQ.

Outcomes include

  • Effective coaching to develop your team
  • Being aware how using EQ can be the greatest contribution you make as a leader/coach/trainer.
  • Becoming that Manager, TL, Trainer or Coach who people want to be around/to work for.

Who should attend?

  • Managers
  • Trainers
  • Team Leaders

    Investment

    $299 + GST. Course costs include morning and afternoon tea and all workshop materials.

    Lunch options are available in QRC Cafe or town is a 2 minute walk

    Please call QRC on 409 0500 or email  for questions/bookings.

    I learnt so much and cant wait to take these skills back to my team. I will focus on how each team member learns and may retrain some with my new knowledge.