Better Business

Manager as Coach

Manager as Coach 

Our most popular course with the tourism industry - register at


Please email to register your interest in future courses. Once each course is full it will show above.  

For People Leaders, Managers, Head of Departments, Trainers.

Our one day Manager as Coach programme is designed for experienced as well as emerging  Leaders/Managers, Trainers, Coaches, Head of Departments or Team Leaders. 

During this workshop you will explore opportunities to access:

  • Tools to design effective training models for inductions, on-job coaching and new environments
  • How to create more effective retention/recall strategies for required professional skills. 
  • EI and it's importance in all interactions with colleagues, managers and any customer of your business.

Course Content

1. Coaching your team / staff

  • Work communication style profiling - assess the diversity within your team and the individual learning preferences of your staff
  • Understand more about reading people and situations to enable decisions on whether to direct, coach, support or delegate.

2. Coaching Models

  • People new to coaching others can tend to throw everything at new staff in the first week. Learn about stepped training, practice and feedback - one step at a time. 
  • Explore and activate use of the GROW coaching model in effective leadership

3. Leadership Communication

  • Explore the difference between words and tone, and the impact you have on those working for you
  • Understand more about modes of language /  communication and it's impact on brain chemistry 
  • See how questioning and feedback strategies need to change for different situations

4. Training Techniques

  • Training/learning in small chunks
  • Activate information for retention
  • Power of positive coaching and feedback - appreciate the important sequence of communicating WHY / HOW / WHAT. 
  • Challenging conversations - using your EQ.

Outcomes include

  • Effective coaching to develop your team
  • Being aware how accessing your EI could be the greatest contribution to legacy you make as a leader.
  • Becoming that Manager, TL, Trainer or Coach who people want to be around/to work for.

Who should attend?

  • Managers
  • Trainers
  • Team Leaders


    $299 + GST. Course costs include morning and afternoon tea and all workshop materials.

    Lunch options are available in QRC Cafe or town is a 2 minute walk

    Please call QRC on 409 0500 or email  for questions/bookings. Bespoke/in-house courses for a business are in high demand - if this aligns more with what you are looking for please get in touch. 

    I learnt so much and cant wait to take these skills back to my team. I will focus on how each team member learns and may retrain some with my new knowledge.