Industry Training Short Courses
Queenstown Resort College is proud to bring you an extensive range of industry training short courses. Based in QRC House in Queenstown, the courses are delivered by practicing industry professionals.
Fast Facts
| Course | Length & Price |
|
Train the Trainer |
$100 per participant + GST. Half Day |
|
Spirit of Queenstown |
$100 per participant + GST. Full Day |
|
Maximising Opportunities |
$100 per participant +GST Half Day |
|
Team Leadership |
$150 per participant + GST. Full Day |
“Train the Trainer”/“Coach the Coach”
Designed for Team Leaders, Supervisors, Managers and Senior Front Line team members stepping up in training/coaching responsibilities, developing staff, induction and training responsibilities.
Great training engages people’s emotions – effective trainers are aware of the impact of HOW they deliver rather than just WHAT they deliver in training.
“Train the Trainer” investigates learning processes, memory, retention of information, power of mind over body, non-conscious messages, brain chemistry and managing state, chunking learning, down time for processing new information, correlation between individual learning styles and training styles.
Spirit of Queenstown
Spirit of Queenstown – 1 day workshop
Brand Queenstown is driven by high standards, values and expectations of service.
Queenstown Inc supports high levels of visitor engagement including strong guiding principles of delivering excellence in customer experiences.
QRC’s Spirit of Queenstown embraces these values. We have created a learning platform which will ensure “Brand Queenstown” delivers on the high levels of knowledge, trust, respect, skills and attitude required in exceptional service environments.
1 day Spirit of Queenstown will engage your teams to;
Spirit Business
- Understanding inter-business trust respect and confidence around Queenstown Lakes
- The USP’s of Queenstown
- Cultural and geographical history and locations
Spirit Service
- Creating a personal and engaging service offer
- Professionalism and individual leadership
- People do business with people they like – rapport skills
- Managing complaints - negatives into positive experiences
Spirit Culture
- Communicating and connecting across all cultural barriers
Spirit Sales
- Maximising opportunities. Up-selling. Building selling confidence
Maximising Opportunities
“Maximising Opportunities” provides the skills, knowledge and the attitude required for confident sales performance.
People do business with people they like.
Maximising Opportunities will develop rapport and connecting skills, confident communication, understanding questioning pathways, conversation, identifying needs, selling to the emotions, building desire, up selling, adding value and closing.
Team Leadership
This full day programme is targeted towards Managers, Team Leaders or Supervisors stepping up in their leadership responsibilities.
- Leadership Communication
- Leadership Styles
- Motivation Tools
- Feedback and effective performance management
- Train the trainer
- Engaging Team Dynamics
- Conflict Resolution
To Register
Contact QRC Reception on +64 3 409 0500 or email for an enrolment form.