Industry Training Short Courses

Queenstown Resort College is proud to bring you an extensive range of industry training short courses. Based at QRC House in Queenstown, the courses are delivered and facilitated by experienced industry professionals.

Programmes Available

Course  Length & Price 
Spirit of Queenstown $99 per participant + GST. Full Day

Take 5 Leadership Series        

$699 per participant + GST. 5 x 3 hr morning sessions

Train the Trainer

$100 per participant + GST. Half Day

Team Leadership

$150 per participant + GST. Full Day

 

 

Spirit of Queenstown  

Spirit of Queenstown – 1 day workshop

Spirit of Queenstown is a Professional Development programme specifically designed for Queenstown customer contact professionals. The main focus is to ensure all visitors have high quality experiences.

How do we achieve this?

By equipping our people with skills to go the extra mile, to understand the real needs of visitors, to connect and engage with all cultures and to maximize the entire visitor experience.

Content

Outcomes
• Myths, legends & history of the Wakatipu Region • Full knowledge of the origins of Queenstown
• Bring stories to life, confident story telling • Effective external communication
• Understanding origins of Queenstown visitors • Upselling & maximising opportunities
• Cross cultural communication • Confidence in complaint management
• Trust & support with your team • Guarantee return business & referrals

    Click the following link to download further information: Spirit of Queenstown

    2012 Dates:

    Friday February 17th

    Friday March 16th

    Friday April 13th

    Friday May 18th

    All Spirit of Queesntown courses run 9.00am until 3.30pm

     

    Take 5 Leadership Series

    Join us on a series of 5 morning modules specifically aimed at growing managerial and leadership capability within your business. Proudly sponsored by WESTPAC and delivered by QRC, the course will create opportunities for independent thinking and application of leadership knowledge to greater business outcomes.

    Leadership areas include:

    Module 1: Business Communication

    Participants will be challenged to consider how they make effective business communication choices, use best practice protocols and technology for reporting and presentations

    Module 2: leading Teams

    A business will never out-perform the people in it. Leaders require critical skills to create a great culture, to lead, and to grow high performing teams

    Module 3: Measure What Matters...

    Participants will be challenged through a simulated business model to further understand the process of making sound business decisions

    Module 4: Cultural Intelligence

    Leading a business team across demographic and geographic boundaries, appreciating cultural diversity, customs, values and beliefs is a daily leadership challenge

    Module 5: Brand, Marketing and Sales

    Guest speaker and facilitators guide participants on a journey through brand, marketing and sales focus within businesses and the key importance of each role as a function

     

    2012 Dates

     

    Queenstown: 

    Wednesday February 22nd, 29th, March 7th, 14th, 21st

    Wednesday March 28th, April 4th, 11th, 18th, 26th

    Wednesday May 16th, 23rd, 30th, June 6th, 13th

    Wanaka:         

    Tuesday February 21st, 28th, March 6th, 13th, 20th

     

    Venues

    Queenstown- Level 5, Queenstown Resort College, 7 Coronation Drive

    Wanaka- The Edgewater Resort, Sargood Drive, Wanaka

    Timing

    The Take 5 Better Business series will be delivered over 5 weekly 0730-1030 morning sessions in Queenstown

    and 0830-1130 morning sesison in Wanaka

    Click the following link to download further information: Take 5 Better Business

     

    Investment

    $699+ gst per person (minimum numbers apply)

    Programme fee covers: 5 modules, Facilitators and Guest Speakers, Resources, Breakfast and refreshments

    Modules are transferable to another person within your organisation business (please check with QRC first)

    Team Leadership

    This full day programme is targeted towards Managers, Team Leaders or Supervisors stepping up in their leadership responsibilities.

    Some of the modules covered are as follows:

    • Leadership Communication
    • Leadership Styles
    • Motivation Tools
    • Feedback and effective performance management
    • Train the trainer
    • Engaging Team Dynamics
    • Conflict Resolution

    Dates: Please contact QRC

     

     “Train the Trainer”/“Coach the Coach”

    Designed for Team Leaders, Supervisors, Managers and Senior Front Line team members stepping up in training/coaching responsibilities, developing staff, induction and training responsibilities.

    Great training engages people’s emotions – effective trainers are aware of the impact of HOW they deliver rather than just WHAT they deliver in training.

    “Train the Trainer” investigates learning processes, memory, retention of information, power of mind over body, non-conscious messages, brain chemistry and managing state, chunking learning, down time for processing new information, correlation between individual learning styles and training styles.

    Dates: Contact QRC

    To Register

    Contact QRC Business Development Manager Sarah Cairns on +64 3 441 0254 or email  to register for a workshop or enquire about customised programmes.