Code of Practice

The Code of Practice for International Students

When students from other countries come to study in New Zealand, it is important that those students are well informed, safe and properly cared for. New Zealand educational providers have an important responsibility for international students' welfare under the Code of Practice for International Students.

The Code is a document which provides a framework for service delivery by educational providers and their agents to international students. The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students.

The Code applies to all educational providers in New Zealand with students enrolled on international study permits. The Code is mandatory to these providers and must be signed by them.

Queenstown Resort College has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Ministry of Education. The Code is available online from the Ministry of Education website.

Quality Assurance

Queenstown Resort College is a Category 1 Education Provider. According to the 2017 NZQA review,

  • "NZQA is Highly Confident in the educational performance of Queenstown Resort College (QRC). The key reasons for this level of confidence are outlined below.
  • QRC has maintained very high achievement rates consistently over a number of years, with over 90 per cent completing programmes, and over 70 per cent of cohorts achieving a qualification in 2015, and similar calculated for 2016.
  • Industry highly regard the quality of the QRC graduates because they show the skills and aptitudes required to work in the hospitality and adventure tourism sectors. This is supported with a very strong graduate employment rate of 93 per cent employed within three months of completion of the programme.
  • QRC qualifications provide relevant career pathways for graduates. Programmes are strongly aligned to industry needs as a result of engaging with industry and responding to feedback.
  • Programme activities are interactive and designed to ensure students are able to transfer knowledge and theory into practice. Activities include group activities, as well as individual assessment, which are peer moderated to ensure results are valid and students are assessed consistently.
  • Success is underlined by the excellent support systems in place for both domestic and international students, from enrolment through to work placements, internship and graduation. This is through provision of accommodation, work-readiness support, academic support and regular individual monitoring of progress towards goals.
  • QRC has strong leadership which provides clear direction. Staff are valued and support the organisation’s mission and values

Overall, the organisation is innovative and balances changes within the industry and educational contexts with continuity of quality educational outcomes."

Read the full Report of External Evaluation and Review.

QRC also adheres to the International Students Contract Dispute Resolution Scheme, which can be found in detail here

Useful links

Pastoral Care of International Students Code of Practice

Disputes Resolution Scheme

Immigration New Zealand