Why QRC

Latest Updates

December 2015

QRC host Education New Zealand competition winners

QRC host Education New Zealand competition winners

Cherry and Daisy are two Chinese students who went on a study adventure around New Zealand chosen and hosted by Education New Zealand as part of a promotional competition. When the best friends came to Queenstown, QRC were lucky enough to host the girls as they took in the sights of our college and town.

We showed Cherry and Daisy around our Queenstown campus, demonstrated the amazing experiences our students have and the fun places they get to work.

Watch Cherry and Daisy’s Queenstown road trip.

  • Posted By: Andrea Preston on Tue, 22nd Dec 2015 @ 11:24:31

QRC Alumni - Q&A with Gretchen Nightingale, The Helicopter Line

QRC Alumni - Q&A with Gretchen Nightingale, The Helicopter Line

Gretchen has worked with some of New Zealand’s premier tourism operators since gaining her Adventure Tourism Management Diploma with QRC. In her job with The Helicopter Line, Gretchen manages the daily running of the Queenstown base.

What’s your current job?

I’m the Helibase Manager for The Helicopter Line’s Queenstown base. I take care of the logistics of our flights and look after our customers, right from bookings to transport back to their hotel. I run the base in conjunction with a lead pilot. I also take care of the recruitment of my team at the base.

What jobs have you had in tourism?

After chasing winters working in the snow sports industry for six years between New Zealand and North America, I took advantage of the contacts I made at QRC. My first job was with Milford Sounds Flights doing flight coordination. I then started with The Helicopter Line as a Driver Loader, doing client pickups and safety briefings. After 6 months I was promoted to Customer Service, then Assistant Manager and I’ve been doing the Base Manager job for four years now.

What’s the best part of your job?

It sounds cheesy but interacting with the customers and getting to share our environment with people. We get to see customers who come back from a trip and they’re over the moon. It really makes your day.

You employ QRC grads and students, what makes them a good employee?

They’re keen to learn. What I like about them is that they’re genuinely working very hard towards what they want to do. They’re really career focused and they do a good job.

How did your Diploma help you in your career?

It’s a mix of the contacts, life experience and familiarity with industry process that’s really important. With new health and safety laws, risk registers and customer service, I was familiar with all of that before starting work.

  • Posted By: Andrea Preston on Tue, 15th Dec 2015 @ 18:46:07

QRC in the field - Intern Chelsi Williams

QRC in the field - Intern Chelsi Williams - Chelsi Williams QRC

Chelsi Williams, former New Zealand representative in Whitewater Rafting and Canoe Slalom, is currently enjoying New Zealand’s great outdoors while on internship with Abel Tasman Sea Shuttle and Kaiteriteri Kayaks.

Getting out on the water with kayak customers is a big part of Chelsi’s day, shadowing the experienced guiders as they take tourists around the beautiful coastline of the Abel Tasman National Park.

Mark Burnaby, Abel Tasman Sea Shuttle Marketing Manager, says Chelsi gets involved in all parts of the business.

"Chelsi’s role is quite varied from customer service and sales, boat crew as well as kayak guiding. Chelsi will learn a wide range of skills to add to her portfolio during her internship with us," Mark said.

Risk Management and Safety is another focus of the internship which Chelsi is involved in, filling out risk registers and other operational duties.

“I’m loving it, it’s so good. They just want to help you and try to make you feel involved, they’ve made me feel quite welcome,” said Chelsi of the Sea Shuttle team.

“Customers have a great time and want to keep in touch. They want to show you around when you visit their part of the world!”

So where to for Chelsi? Chelsi’s six month internship with Abel Tasman Sea Shuttle and Kaiteriteri Kayaks ends in March 2016 when she’ll return to QRC for terms five and six. But she’s already looking ahead!

“I’ve been asking about getting my qualifications for sea kayak guiding. It will be especially useful if I want to travel and work,” she said.

  • Posted By: Andrea Preston on Tue, 15th Dec 2015 @ 18:42:54

AICR Receptionist of the Year

AICR Receptionist of the Year

Representing QRC at an international level, Hospitality Management students Emily McKane and Mitchell Dye have been nominated for AICR Australia’s 2015 Receptionist of the Year.

AICR Australia, the International Association for Deputy Managers and Front Office Managers of Luxury Hotels, hold the prestigious award to find Australia’s best luxury hotel receptionist, an individual who shows passion and dedication to the industry.

Beginning their Hospitality Management Diploma with QRC in January this year, Emily and Mitchell have been on internship at Pullman Melbourne on the Park, one of Melbourne’s iconic hotels, since July where they provide guests with exceptional front of house service and hospitality.

Mitchell, a 6 Star Hospitality Scholarship winner, has excelled in his studies at QRC and has been nominated for his high quality service and positive and professional impact on the team. Mitchell has experience in two boutique hotels in Queenstown and his passion for hospitality comes from his parents who also work in the industry.

Emily delivers an exceptional level of service, engaging guests in a sometimes stressful environment with her friendly personality and sense of humour. Emily is a great QRC ambassador and is also one of our top performing students, finishing her first semester studies in the top three of her class.

Candidates for Receptionist of the Year will be interviewed by a panel of 5 judges including previous winners of the award and the AICR President on subjects such as finance, staffing, marketing, their personal level of conduct and confidence as well as role playing a reception scenario.

The winner will be announced at a gala dinner in 2016 with the winner going on to represent Australia in the International Receptionist of the Year competition in Vienna.

Good luck Emily and Mitchell!

  • Posted By: Andrea Preston on Tue, 15th Dec 2015 @ 17:42:49

QRC launches into Northland

QRC launches into Northland

In an exciting expansion for QRC, April 2016 will see the first class of students attend our newest campus, QRC Tai Tokerau Resort College in Paihia, Northland.

Tourism has been highlighted as a significant contributor to the region’s economy, a major driver in QRC’s decision to expand into Northland, along with the developing interest in cultural tourism. The Tai Tokerau campus will aim for 75 per cent domestic enrolments and 25 per cent international students.

Paihia was chosen for its focus on tourism and unique learning environment. The college is being welcomed as a key contributor to growing tourism in the region, providing a steady supply of local young people with top class hospitality and tourism skills to work in the region’s tourism companies.

"Tourism is high on the priority list of the Government’s Northland Strategy, and combined with proposed investment in the sector to provide career outcomes for graduates, the timing is right to introduce QRC to the region," says QRC CEO Charlie Phillips.

Economic Development Minister Steven Joyce welcomed the announcement saying “this is a special education and tourism partnership which constitutes a great early win from the Northland Regional Growth Programme.”

Also voicing support for the opening of the college was local business group Northland Inc, NZ Maori Tourism, local schools and tourism hospitality industry.

NZ Māori Tourism Chief Executive Pania Tyson-Nathan said the college will provide much needed skilled staff to cater to the growing number of tourism businesses in both Northland and New Zealand.

“Northland has strong aspirations for their tourism sector and this has been obvious through the support the College has received from Northlanders, especially our local rangatahi who are full of enthusiasm for the opportunity to study and work here,” Tyson-Nathan said.

The college will offer a Hospitality Management Diploma, starting with 25 students in April, growing to 75 by the end of the year and eventually 350 places will be offered. Adventure Tourism Management will be introduced in 2017.

A partnership with Chinese company Shanghai CRED will see up to 50 Chinese students a year study at the college.

Find out more about QRC Tai Tokerau Resort College.

  • Posted By: Andrea Preston on Tue, 15th Dec 2015 @ 17:39:22

Changes in the QRC ranks

Changes in the QRC ranks

The New Year will see some changes within the QRC staff ranks, saying farewell to some esteemed employees and welcoming some new talent.

Harvey Bourne, our long standing Head of School, will be relocating to take charge of the new Northland campus and we also extend a warm welcome to Hamish Small, QRC’s new Academic Director.

Harvey Bourne taking on Northland

Harvey Bourne will be relocating to take charge of the QRC Tai Tokerau Resort College campus in 2016. Harvey has been with QRC for 10 years and achieved some major milestones along the way including launching a category one product into a highly competitive education market. QRC Tai Tokerau Resort College will be safe in Harvey’s hands where he will continue the great culture he helped to develop in Queenstown.

New Academic Director

Hamish Small joined QRC in November as the new Academic Director. Hamish comes to QRC with an impressive background in tourism, hospitality and education including professional positions as Director, CEO and General Manager of tourism, hospitality and tertiary education enterprises both in New Zealand and Europe. After completing an under-graduate and Master’s Degree, Hamish was fortunate enough to fall into the realm of education, seeing the opportunity to assist both industry and its future learners.  

Hamish will be responsible for the overall leadership and strategic development of QRC’s education teams, ensuring QRC’s successful diploma models continue to meet industry expectations and deliver positive outcomes for students at both campuses. Hamish will also lead the launch of QRC’s Graduate Diploma in Tourism and Hospitality Management in 2016, taking QRC into degree level education.

“I have had the privilege to see the world, gain a successful career, and get paid for it, so I would like to open the eyes of the next generation and allow them to see the same opportunities, with the right experience, skills and knowledge,” Hamish said of his joining QRC.

Other personnel changes

Rachel Exell, Careers & HR Manager, will be leaving QRC at the end of 2015 to focus on tourism and hospitality ventures in Queenstown. Rachel has been an invaluable part of the team since 2008 and we wish her well, she will be missed! Our current National Recruitment Manager, Laura Flannery, will be stepping up to the Careers role. Laura’s strong leadership in the recruitment team sets her in perfect position to take on the new role. Andrea Preston is joining the team as International Recruitment and Marketing Manager. Andrea’s marketing experience lies in business-to-business and business-to-consumer marketing and communications and will be focused on increasing enrolments from international students.

  • Posted By: Andrea Preston on Tue, 15th Dec 2015 @ 17:33:23